Susana Marcos LLC ("we," "us") operates the website beneficiosmedicare.com. This policy explains how we collect, use, store, and protect your personal information when you interact with our site or with one of our licensed agents.
Who we are
Susana Marcos LLC is a family-owned insurance agency specializing in Medicare, with agents licensed in Arizona, California, Florida, Illinois, Iowa, Kansas, Missouri, Oklahoma and Texas. With more than 15 years of experience, we have helped more than 2,000 clients understand and choose their Medicare plan. Our agents are bilingual and our services are always free to consumers.
Information we collect
When you complete our contact form or speak with one of our agents, we may collect:
- Full name
- Phone number
- Email address
- Date of birth
- ZIP code and state of residence
- Preferred contact method
- Current coverage information and plan preferences
We also collect standard web analytics data (pages visited, time on site, device type) through Google Analytics. We do not use invasive tracking or third-party advertising cookies.
How we use your information
We use your information solely to:
- Contact you about Medicare plan options in your area
- Compare plans that match your needs and ZIP code
- Respond to your questions and schedule consultations
- Improve our website and services
We do not use your data for purposes unrelated to Medicare enrollment assistance.
If you share health information in our plan finder (for example, conditions or medications), we use it only to help you choose a plan; we never sell it or use it for advertising.
Text messages and WhatsApp
If you give us your number and agree on our form, we may call you or send you text or WhatsApp messages about Medicare plans. Not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to stop messages or HELP for help. We do not share your number or your consent with third parties for their marketing.
Information sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data may be shared only with licensed insurance carriers for the purpose of plan enrollment, and only when you have given consent to proceed with an application.
Data security
We use industry-standard security measures to protect your information, including encrypted connections (HTTPS) and secure storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
How long we keep your information
We keep your information while we need it to help you and for as long as Medicare and insurance company rules require. If you ask us to delete it, we do, except for what the law requires us to keep.
Your rights
You may request at any time to:
- Access the information we hold about you
- Correct inaccurate information
- Delete your information from our records
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request its deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Cookies
Our website uses minimal cookies necessary for functionality, such as remembering your language preference. We do not use advertising or third-party tracking cookies.
Third-party links
Our site may contain links to external websites (such as Medicare.gov or insurance carrier sites). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Children's privacy
Our services are intended for adults aged 65 and older (or those approaching Medicare eligibility). We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact us
For questions about this policy, to exercise your rights, or to request access to or deletion of your data, contact us:
- Phone: (310) 597-9142
- Email: hola@beneficiosmedicare.com
- Website: beneficiosmedicare.com/contact